Refund Policy

This Refund Policy outlines the terms and conditions for refunds on GeoPry services operated by X9RR Limited. We are committed to fair and transparent practices in accordance with UK consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

1. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all paid subscription plans. If you are not satisfied with our Service for any reason, you may request a full refund within 14 days of your initial purchase or subscription renewal.

• This guarantee applies to first-time subscribers and subscription renewals.
• Refund requests must be submitted within 14 calendar days of the charge date.
• No questions asked – simply contact our support team to request your refund.

2. Statutory Cancellation Rights

Under the Consumer Contracts Regulations 2013, UK consumers have a statutory 14-day cooling-off period for distance contracts. During this period, you have the right to cancel your subscription and receive a full refund.

3. Eligible Refunds

You are eligible for a refund in the following circumstances:

• Within 14 days: Full refund under our money-back guarantee or statutory rights.
• Service unavailability: If the Service was unavailable for an extended period due to our fault.
• Duplicate charges: If you were charged multiple times for the same subscription.
• Unauthorized transactions: If charges were made without your authorization.
• Service not as described: If the Service materially differs from its description.

4. Non-Refundable Items

The following are generally not eligible for refunds:

• Subscription fees after the 14-day guarantee period has expired.
• API calls that have been successfully processed and delivered.
• Custom enterprise solutions after work has commenced.
• Promotional or discounted subscriptions, unless otherwise stated.

5. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Email us at refunds@geopry.com with your account email and the reason for your refund request.
2. Provide Details: Include your transaction ID, subscription plan, and purchase date.
3. Await Confirmation: We will review your request and respond within 3 business days.
4. Receive Refund: Approved refunds will be processed within 5-10 business days.

6. Refund Method

Refunds will be issued to the original payment method used for the purchase:

• Credit/debit card refunds typically appear within 5-10 business days.
• Processing times may vary depending on your bank or card issuer.
• Refunds are processed in the original currency of the transaction.
• We cannot refund to a different payment method than the one used for purchase.

7. Subscription Cancellation

You may cancel your subscription at any time through your account dashboard:

• Cancellations take effect at the end of your current billing period.
• You will retain access to paid features until the end of the billing period.
• No partial refunds are provided for unused time (except within the 14-day guarantee period).
• Your account will automatically convert to the free tier after cancellation.

8. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or card issuer. We are committed to resolving disputes fairly and efficiently. Initiating a chargeback without first contacting us may result in suspension of your account pending resolution.

9. Enterprise Customers

Enterprise customers with custom agreements should refer to their specific contract terms regarding refunds and cancellations. Standard refund policies may not apply to enterprise contracts.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date. The policy in effect at the time of your purchase will apply to that transaction.

11. Your Consumer Rights

Nothing in this policy affects your statutory rights as a consumer under UK law. If you are a consumer, you have legal rights in relation to services that are not performed with reasonable care and skill or if the materials we use are faulty or incorrectly described.

12. Contact Us

For refund requests or questions about this policy: